Effective Date: 25/11/2024
1. Information We Collect
We collect two types of information from you when you interact with our website or services:
a. Personal Information
Personal information is any information that identifies you as an individual. We may collect the following personal information:
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- Name
- Email address
- Phone number
- Address (billing and/or residential)
- Payment information (processed securely through third-party services)
- Identification number (e.g., passport or ID number for bookings)
- Stay details (dates of arrival, departure, special requests)
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b. Non-Personal Information
Non-personal information is collected automatically through the use of cookies and other tracking technologies. This includes:
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- IP address
- Browser type and version
- Device type (mobile, desktop, etc.)
- Date and time of your visit
- Pages viewed on our website
- Geographic location (inferred from IP address)
- Referral source (the website or search engine that directed you to our website)
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2. How We Use Your Information
We use your personal and non-personal information for the following purposes:
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- To Process and Manage Reservations: We collect personal details to process bookings, confirm reservations, and provide the services you request.
- Customer Service: To respond to your inquiries, provide assistance, and improve your experience with us.
- Marketing and Communications: With your consent, we may send promotional emails or newsletters regarding our services, offers, and updates. You may opt-out of marketing communications at any time.
- Website Analytics and Improvement: We use non-personal information to analyse website usage, track performance, and improve the overall user experience.
- Legal Compliance: To comply with applicable laws and regulations, including billing, tax requirements, fraud prevention, and law enforcement requests.
- How We Protect Your Information
We take reasonable steps to protect the personal information you provide to us from unauthorized access, alteration, or disclosure. These measures include:
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- Encryption: Sensitive information, such as payment details, is encrypted during transmission.
- Secure Servers: We use secure servers to store your personal data.
- Access Control: Only authorized employees or third-party partners who need to access your information to perform their duties will have access to it.
- Regular Audits: We conduct regular reviews of our security practices to ensure that your data is kept safe.
However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and provide personalised services. A cookie is a small text file stored on your device that allows us to remember your preferences and analyze website traffic.
You can control and manage cookies through your browser settings. However, disabling cookies may impact the functionality of certain features on our website.
We may also use other tracking technologies, such as web beacons and analytics tools, to monitor website activity and improve our services.
5. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information with the following third parties, only as necessary and in accordance with the law:
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- Service Providers: We may share your information with trusted third-party providers who assist in processing bookings, managing payments, or sending communications (e.g., payment processors, email marketing platforms).
- Legal Obligations: If required by law, we may disclose your personal information to government authorities or other third parties in response to lawful requests or legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, but we will notify you of any such changes.
6. Your Rights Under POPIA
Under POPIA, you have several rights regarding your personal information:
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- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: If any of the personal information we hold is incorrect or outdated, you have the right to request corrections.
- Right to Deletion: You may request the deletion of your personal information, provided that we are not required to retain it for legal, accounting, or other legitimate purposes.
- Right to Object: You may object to the processing of your personal information in certain circumstances, such as if you believe it is not necessary for the purposes for which it was collected.
To exercise any of these rights, please contact us using the contact details provided below.
7. Retention of Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymise it.
8. Children’s Privacy
Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:
De Aap Farm Lodge
Email: info@deaapfarmlodge.com
Phone: 083 488 0930
Postal Address: PO Box 95203, Waterkloof 0145, Pretoria